Vauxhall Retailer Twells Of Billinghay Wins Customer Excellence Award

April 8, 2019 by Vauxhall

•Vauxhall retailer Twells of Billinghay recognised as top-performing retailer by its customers

•43 Vauxhall retailers nationwide win awards for outstanding customer satisfaction results

Luton – Vauxhall retailer Twells of Billinghay, in Lincolnshire, has been recognised as the top-performing Vauxhall retailer based on the level of quality delivered to its customers. Vauxhall's Customer Excellence Awards have been running for eight years with Twells of Billinghay having won an award each year since 2012.

Twells of Billinghay is one of 43 Vauxhall retailers nationwide to receive a Customer Excellence Award thanks to their excellent results in Vauxhall's Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

To celebrate the special accolade, Vauxhall's Group Managing Director Stephen Norman presented John Twells, Dealer Principal at Twells of Billinghay, and his team with their award.

'I would like to congratulate the team at Twells of Billinghay on this outstanding achievement,' said Stephen Norman. 'Twells has delivered again and should be proud of their efforts. It's great to see Vauxhall retailers providing such a fantastic service to our customers. Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.'

'We are delighted to be recognised as the top-performing Vauxhall retailer with this fantastic Customer Excellence Award,' said John Twells. 'It is a testament to the hard work and dedication of the team here. Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.'

The full list of award-winning Vauxhall retailers is as follows:

Twells of Billinghay, Billinghay

Bristol Street Motors Lichfield, Lichfield

Arthurs of Oswestry, Oswestry

Sonning Common Garage, Reading

Davidsons of Morpeth, Morpeth

Bristol Street Motors Sunderland, Sunderland

Drive Weston-super-Mare, Weston-super-Mare

06 Ormskirk, Ormskirk

Perrys of Canterbury, Canterbury

Bristol Street Motors Durham, Durham

Westcars of Tiverton, Tiverton