ITAS Forms Partnership With Suzuki GB PLC

April 8, 2019 by Suzuki

ITAS are pleased to announce their new working partnership with Suzuki GB PLC.

Specialists in training, bodyshop approval programmes and software development, ITAS will now play an integral part in the Suzuki bodyshop repair network providing market leading compliance management, communication systems and field team support now utilised by most vehicle manufacturers in the UK.

Tony Young, Managing Director of ITAS said, 'ITAS are thrilled to be working together with Suzuki. The ITAS systems have been designed to reduce replication and help improve efficiency. A strong percentage of Suzuki's 137 approved body shop repairers in the UK already use the ITAS systems, so it makes perfect sense to utilise the same software platforms that help to reduce administration tasks for both the bodyshop and the network.

The ITAS team offer full support to Suzuki and also increase the touch points with the brand. It is an exciting project to be part of and we are confident that some of the new innovations and concepts will pave the way for further enhancements in the coming years.'

The new partnership will ultimately aim to assist Suzuki in accurately monitoring its overall customer satisfaction when a car is booked in for body repair. Further improving its already high level of overall customer service is paramount and the new partnership with ITAS will certainly help this.

Suzuki GB PLC was voted number 1 of 24 car brands surveyed in the Institute of Customer Service's January 2019 Index and ranked 15th of 259 companies measured across 13 business sectors.

If a Suzuki owner uses an Approved Body Repairer in the event of an accident, they can be assured that they will be fully supported throughout the repair by ITAS, Suzuki Insurance and Accident Aftercare.