Erie, Penn. Interstate Mitsubishi Named 'Best In Class' In Customer Sales Satisfaction For 2018

March 12, 2019 by Mitsubishi

CYPRESS, Calif. – Mitsubishi Motors North America, Inc. (MMNA), the fastest-growing Asian brand in the U.S. for the second consecutive year*, today announced that Interstate Mitsubishi, located in Erie, Pennsylvania was recognized with the 2018 'Best in Class' award for Dealership Sales Satisfaction (DSS) based on a positive ranking in the brand's Diamond Satisfaction System.

The award for top customer satisfaction for dealership sales recognizes Interstate Mitsubishi as the brand's top dealer in the nation for their continued focus on improving the holistic sales experience and purchasing process throughout 2018. These efforts have proven fundamental in helping to attract new customers into Interstate Mitsubishi's showroom, while also increasing MMNA's brand awareness locally and nationally.

'There has never been a better time to be part of the Mitsubishi Motors family, and the team at Interstate Mitsubishi recognizes that a dedicated dealer partner is critical to making that drive for success a reality,' said John Crowe, senior director, customer experience, MMNA. 'To win an award like this, excellence has to be a daily part of the business, from the first touch point upon arrival, to sales and service, and even to the quality of the building and parking lot. At Mitsubishi, we concentrate on this every day, and we applaud the Interstate Mitsubishi family for doing so as well.'

DSS was established to shed light on the diligent efforts made by Mitsubishi dealers across the country, to ensure customers receive exemplary service and a satisfying dealership visit. The program is comprised of a quarterly program that recognizes the dealerships with the highest customer sales experience scores in each of its four districts across the country, and the annual 'Best in Class' award which is presented to the year's top-ranking dealer.

'The team at Interstate Mitsubishi prides itself on offering the best sales experience for our customers and improving overall satisfaction levels for every shopper that visits our dealership,' said Joe Bizzarro, dealer principal, Interstate Mitsubishi. 'We are honored to have MMNA recognize us for our diligent efforts to provide the best sales experience that is drawing a new group of customers into the Mitsubishi brand.'

*Based on Motor Intelligence CY2017 and CY2018 Sales by Manufacturer data. Excludes premium brands.